:root{--ink:#0f2a43;--ink2:#1c4468;--gold:#e0a82e;--gold2:#9a7b2f;--bg:#f4f5f7;--card:#fff;--line:#e5e7eb;--text:#1f2937;--muted:#6b7280;--red:#b42318;--green:#177245;--r:16px}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--text);font:16px/1.55 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
h1{font-size:1.5rem;line-height:1.25;margin:0 0 .5rem;color:var(--ink);letter-spacing:-.01em}
h2{font-size:1.05rem;margin:0 0 .75rem;color:var(--ink)}
a{color:var(--ink2)}
.muted{color:var(--muted)}

/* ---------- Encuesta ---------- */
.sv{min-height:100vh;background:linear-gradient(180deg,var(--ink) 0,var(--ink) 190px,var(--bg) 190px)}
.wrap{max-width:540px;margin:0 auto;padding:18px 16px calc(32px + env(safe-area-inset-bottom))}
.flags{display:flex;justify-content:center;flex-wrap:wrap;gap:10px;margin:6px 0 18px}
.flags a{width:38px;height:38px;border-radius:50%;overflow:hidden;display:block;border:2px solid rgba(255,255,255,.35);opacity:.6;transition:.15s;-webkit-tap-highlight-color:transparent}
.flags a[aria-pressed=true]{opacity:1;border-color:#fff;box-shadow:0 0 0 3px var(--gold);transform:scale(1.08)}
.flags a:hover{opacity:1}
.flags svg{width:100%;height:100%;display:block}
.card{background:var(--card);border-radius:var(--r);padding:28px 22px;box-shadow:0 10px 30px rgba(15,42,67,.12);text-align:center}
.hotel{margin:0 0 10px;font-size:.75rem;letter-spacing:.14em;text-transform:uppercase;color:var(--gold2);font-weight:600}
.lead{margin:0 0 1rem;color:#374151}
.hint{margin:0 0 1.25rem;font-size:.85rem;color:var(--muted)}
.q{border:0;border-top:1px solid var(--line);margin:0;padding:20px 0 10px;min-width:0}
.q legend{padding:0;width:100%;font-weight:600;color:var(--ink);display:flex;gap:10px;align-items:flex-start;text-align:left;float:left;margin-bottom:10px}
.q .n{flex:none;width:26px;height:26px;border-radius:50%;background:var(--ink);color:#fff;font-size:.8rem;display:grid;place-items:center}
.q.miss legend{color:var(--red)}
.q.miss .n{background:var(--red)}
.stars{clear:both;display:flex;flex-direction:row-reverse;justify-content:center;gap:2px}
.stars input{position:absolute;opacity:0;width:1px;height:1px}
.stars label{font-size:2.75rem;line-height:1;color:#d7dbe2;cursor:pointer;padding:2px 5px;transition:color .1s,transform .1s;-webkit-tap-highlight-color:transparent;user-select:none}
.stars input:checked~label{color:var(--gold)}
.stars label:active{transform:scale(1.2)}
.stars input:focus-visible+label{outline:2px solid var(--ink2);outline-offset:2px;border-radius:8px}
@media(hover:hover){.stars label:hover,.stars label:hover~label{color:#efc463}}
.q textarea,.q .yn{clear:both}
.yn{display:flex;gap:12px;justify-content:center}
.yn label{flex:1;max-width:170px}
.yn input{position:absolute;opacity:0;width:1px;height:1px}
.yn span{display:block;padding:13px 10px;border:1.5px solid var(--line);border-radius:12px;font-weight:600;color:var(--ink);cursor:pointer;-webkit-tap-highlight-color:transparent}
.yn input:checked+span{background:var(--ink);border-color:var(--ink);color:#fff}
.yn input:focus-visible+span{outline:2px solid var(--gold);outline-offset:2px}
@media(max-width:380px){.flags{gap:7px}.flags a{width:33px;height:33px}}
.slabel{font-size:.85rem;color:var(--muted);min-height:1.4em}
.err{color:var(--red);font-weight:600;margin:12px 0 0}
.btn{display:block;width:100%;margin-top:20px;padding:15px 20px;border:0;border-radius:12px;background:var(--ink);color:#fff;font:600 1rem/1.2 inherit;text-align:center;text-decoration:none;cursor:pointer}
.btn:hover{background:var(--ink2)}
.btn:disabled{opacity:.6}
.icon{width:64px;height:64px;border-radius:50%;margin:4px auto 16px;display:grid;place-items:center;font-size:1.9rem;color:#fff}
.i-ok{background:var(--gold)}
.i-warn{background:var(--red)}
.lbl{display:block;text-align:left;font-weight:600;color:var(--ink);margin:18px 0 8px}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chips input{position:absolute;opacity:0}
.chips span{display:block;padding:9px 14px;border:1.5px solid var(--line);border-radius:999px;font-size:.92rem;cursor:pointer}
.chips input:checked+span{background:var(--ink);border-color:var(--ink);color:#fff}
.chips input:focus-visible+span{outline:2px solid var(--gold)}
textarea,input[type=text],input[type=password],input[type=email],input[type=url],input[type=date],select{width:100%;padding:12px 13px;border:1.5px solid var(--line);border-radius:10px;font:inherit;color:inherit;background:#fff}
textarea:focus,input:focus,select:focus{outline:0;border-color:var(--ink2)}

/* ---------- Admin ---------- */
.ad{background:var(--bg)}
.top{background:var(--ink);color:#fff}
.top .in{max-width:1100px;margin:0 auto;padding:12px 16px;display:flex;flex-wrap:wrap;align-items:center;gap:8px 18px}
.top b{font-size:1rem;margin-right:auto}
.top nav{display:flex;flex-wrap:wrap;gap:4px}
.top nav a{color:#cfd8e3;text-decoration:none;padding:7px 11px;border-radius:8px;font-size:.92rem}
.top nav a.on,.top nav a:hover{background:rgba(255,255,255,.14);color:#fff}
.page{max-width:1100px;margin:0 auto;padding:20px 16px 48px}
.box{background:#fff;border-radius:14px;padding:18px;margin-bottom:16px;box-shadow:0 1px 3px rgba(15,42,67,.08)}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:#fff;border-radius:14px;padding:16px;box-shadow:0 1px 3px rgba(15,42,67,.08)}
.kpi span{display:block;font-size:.78rem;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.kpi b{font-size:1.7rem;color:var(--ink);line-height:1.3}
.kpi.bad b{color:var(--red)}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:end;margin-bottom:16px}
.filters label{font-size:.8rem;color:var(--muted);display:block}
.filters>div{flex:1 1 150px}
.filters .b2{flex:0 0 auto;display:flex;gap:8px}
.bt{display:inline-block;padding:11px 16px;border:0;border-radius:10px;background:var(--ink);color:#fff;font:600 .92rem/1.2 inherit;text-decoration:none;cursor:pointer;white-space:nowrap}
.bt.alt{background:#e8ebf0;color:var(--ink)}
.bt.red{background:var(--red)}
.bt.sm{padding:7px 11px;font-size:.82rem}
.tw{overflow-x:auto}
table.t{width:100%;border-collapse:collapse;font-size:.92rem}
.t th{text-align:left;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
.t td{padding:10px;border-bottom:1px solid #f0f1f4;vertical-align:top}
.bar{display:block;width:100%;min-width:80px;height:8px;border-radius:99px}
.bar .bg{fill:#eef0f3}.bar .fg{fill:var(--gold)}
.qed{border:1px solid var(--line);border-radius:12px;padding:4px 14px 14px;margin:0 0 12px}
.qed legend{font-weight:600;color:var(--ink);padding:0 6px}
.row{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-top:14px}
.w80{max-width:90px}
.w200{max-width:200px}
.mt{margin-top:14px}
.test{margin:14px 0 0;padding:10px 14px;border-radius:10px;background:#fff4d6;color:#8a6100;font-size:.85rem;font-weight:600;text-align:center}
.test a{color:inherit}
.brand{text-align:center;margin:30px 0 0;padding-bottom:6px}
.brand img{width:150px;height:auto;opacity:.9}
.copy{margin:12px 0 0;font-size:.75rem;color:var(--muted)}
.copy a{color:inherit;text-decoration:none}
.copy a:hover{text-decoration:underline}
.badge{display:inline-block;padding:3px 9px;border-radius:99px;font-size:.75rem;font-weight:600;white-space:nowrap}
.b-google{background:#e6f4ec;color:var(--green)}
.b-complaint{background:#fde8e6;color:var(--red)}
.b-neutral{background:#eef0f3;color:#475467}
.b-pending{background:#fff4d6;color:#8a6100}
.b-done{background:#e6f4ec;color:var(--green)}
.item{background:#fff;border-radius:12px;margin-bottom:8px;box-shadow:0 1px 3px rgba(15,42,67,.08);border-left:4px solid transparent}
.item.open{border-left-color:var(--red)}
.item summary{list-style:none;cursor:pointer;padding:12px 14px;display:flex;flex-wrap:wrap;align-items:center;gap:6px 14px}
.item summary::-webkit-details-marker{display:none}
.item summary .g{flex:1 1 180px;min-width:0}
.item summary .g small{display:block;color:var(--muted)}
.item summary .avg{font-weight:700;color:var(--ink);white-space:nowrap}
.item .bd{padding:4px 14px 16px;border-top:1px solid #f0f1f4;font-size:.92rem}
.item .bd dl{display:grid;grid-template-columns:auto 1fr;gap:4px 14px;margin:12px 0}
.item .bd dt{color:var(--muted)}
.item .bd dd{margin:0;word-break:break-word}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px}
.f label{display:block;font-size:.85rem;font-weight:600;color:var(--ink);margin:12px 0 5px}
.f .ck{display:flex;gap:8px;align-items:center;font-weight:400;margin:6px 0}
.f .ck input{width:auto}
.flash{padding:12px 14px;border-radius:10px;margin-bottom:16px;background:#e6f4ec;color:var(--green);font-weight:600}
.flash.er{background:#fde8e6;color:var(--red)}
.note{padding:12px 14px;border-radius:10px;margin-bottom:16px;background:#fff4d6;color:#8a6100;font-size:.9rem}
pre{background:#0f2a43;color:#e6edf5;padding:14px;border-radius:10px;overflow-x:auto;font-size:.82rem;line-height:1.5}
code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}
.login{max-width:380px;margin:12vh auto 0;padding:0 16px}